If there hasn’t been any activity on an account, Microsoft will only keep it open for a set time period. If you haven’t used this account in a long time and you didn't close it yourself, the account may have been closed because of inactivity. Try to recall when you last used the account Try signing in to your account from a different internet browser.Ĭheck for saved passwords in your browser or on devices where you might have saved the password. For example, perhaps you wrote the email address as when it should have been your browserĬlear your browser history (here's how in Microsoft Edge and in Internet Explorer).
Make sure you entered your email address correctly and that you're using the correct domain name (this is the part of the email address that appears after the symbol). Check that all caps aren’t on and make sure there aren't any other typos in your password. Try signing in again and make sure you’re entering the password correctly. Check for incorrect account or password entries If you weren't successful with Step 1: Reset a forgotten Microsoft account password it could be because you no longer have access to your security contact info or because when you created your account you never set up an identification recovery and verification alternative.īefore moving on to the next section: Step 3: Fill out the Microsoft account recovery form, be sure to read through and try the tips below.
Tip: If you want to make changes to a known Microsoft account password, see Change your Microsoft account password instead.
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